Reference

Legal framework built into your account from day one

When you open an account with berkah123, your access, deposits, withdrawals and data handling depend on local law where you play.

Access depends on local lawWithdrawals verified in 24 hoursData logged per transactionFull account control
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berkah123 Legal framework built into your account from day one
REACH OUR TEAM

How to contact us about your account or rights

Live chat Open the chat bubble in the bottom right of your account dashboard.
Email support Send your request to [email protected] with your account email.
Account settings Update your contact preferences, review linked payment methods and manage data sharing directly in…
DATA AND SECURITY

How we protect your account and control your information

Account verification

When you register, we verify your email and phone number in real time. Withdrawals require re-verification of your original deposit method to prevent unauthorized transfers. Login attempts from new devices trigger a confirmation email.

Transaction logging

Every deposit, withdrawal, game round and bet is logged with timestamp, amount and outcome. You can download your full transaction history from Account > History at any time. Players in Makassar and across Indonesia see the same logging standard.

Data retention

We keep your account data for the duration of your active account plus seven years after closure for legal and tax compliance. Cookies and session data expire after 90 days of inactivity. You can request early deletion by contacting support.

Payment security

DANA, OVO, GoPay and QRIS transfers are encrypted end-to-end. We never store your payment app credentials — only the account identifier and transaction reference. Refunds go back to the original method within 24 hours.

Account control

Edit your communication preferences, linked devices and payment methods in Settings. You can restrict login to specific IP addresses, set custom security questions and request your full personal data in JSON format.

How to request changes

Email [email protected] or use the Data Request form in Settings > Privacy. Include the action you want (view, correct, delete, export). We respond with confirmation and access within 10 business days.

Answers to your legal and account questions

Your account access depends on local law where you reside. If you move, notify us via Settings > Account Info with your new location. We'll review your eligibility and inform you of any changes. Your funds remain accessible for withdrawal during the transition.

We retain full transaction records — every deposit, withdrawal and game round — for seven years from the transaction date to meet legal audit requirements. You can download your history anytime from Account > History. After account closure, we keep records for an additional seven years.

Yes. Go to Settings > Privacy > Data Request and select Export. We'll compile your account details, transaction history and communication logs into a JSON file and email it within 10 business days. Use this to verify what we store or move your data elsewhere.

We accept DANA, OVO, GoPay and QRIS for deposits and withdrawals. All transfers are encrypted end-to-end. We never store your payment app passwords — only your account identifier. Deposits clear in under a minute; withdrawals are verified and returned to your original method within 24 hours.

When you request a withdrawal, we verify that the destination matches your original deposit method on file. You'll receive a confirmation email and SMS with the withdrawal reference. Once approved, the amount returns to your payment app within 24 hours. Large withdrawals may require an identity re-check for compliance.

Contact our legal team at [email protected] with your account email and full details of the issue. We respond within 48 hours with our findings and next steps. For urgent matters, use the live chat in your dashboard to reach a representative immediately.

We use cookies to keep you logged in and remember your game preferences. Session cookies expire after 90 days of inactivity. You can disable non-essential cookies in Settings > Privacy. We never sell your data to third parties; we use tracking only to improve your account experience and detect fraud.

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