Can I dispute a withdrawal that was rejected?

If your withdrawal was rejected, check your account for the reason—usually underage flag, unverified identity, or a pending round. Email support@berkah123.xyz with your transaction ID and we investigate within 24 hours and restore funds if the hold was in error.

Reference

Terms & Conditions that protect you and us

When you open an account with berkah123, you're agreeing to the rules that keep your wallet safe, your access consistent, and our platform fair for everyone.

Account verification requiredAge eligibility depends on local lawDANA, OVO, GoPay and QRIS accepted

Explore the Lobby Read FAQ

Core account and payment terms

berkah123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with berkah123 is personal to you alone—you cannot transfer it, sell it, or share login credentials. When you deposit via DANA, OVO, GoPay or QRIS, you confirm the funds are yours and comply with local law in your region. Withdrawals are processed once your

1
account is verified and any pending rounds are settled; we aim to clear most requests within 24 hours, though timing depends on your bank or wallet provider. We reserve the right to suspend or close your account if we detect fraud, underage access, terms breach, or
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activity that conflicts with local regulation. Where local law permits, you may access our games; eligibility depends on local law and your region. All disputes are resolved through our support team first; escalation paths are available if needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to reach us about your account

We keep multiple contact paths open so you can reach berkah123 whenever a question about your account, deposits, withdrawals or the terms themselves comes up.

YOUR DATA & SECURITY

How we protect your information and account

Your personal data—name, wallet details, payment history—is encrypted and stored on secure servers that only our compliance and support teams can access. We do not sell your information to third parties.

Encryption & Storage

All account info and transactions are encrypted end-to-end. Your wallet address, deposit history and verification documents are stored on isolated, access-controlled servers.

Payment Verification

Before any withdrawal, we verify your identity, check for pending rounds, and confirm the destination wallet matches your registered payment method on file.

Fraud Detection

We monitor login patterns, deposit sources and withdrawal destinations to flag unusual activity. If we detect risk, we hold the transaction and contact you by email or in-app.

Data Retention

We keep account records for 7 years for regulatory compliance. After account closure, personal data is deleted within 30 days unless local law requires longer retention.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to spot abuse patterns. You can disable non-essential cookies in your browser settings without losing access.

Request Your Data

Email [email protected] with 'Data Request' in the subject line. We send your full account history, transaction logs and verification records within 10 business days.

What players ask about our terms

No. Each person can hold only one active account. If we discover duplicate accounts linked to the same person, email, or payment method, we close all but one and may forfeit balances. Account sharing or selling is also prohibited under our terms.

Minor breaches—like updating profile info after registration—usually trigger a warning and a chance to correct. Serious violations such as fraud, underage play, or using someone else's payment method result in immediate account suspension and balance forfeiture.

Yes. DANA and OVO transactions are encrypted, and we never store your wallet PIN or full card details. We receive only a token from DANA, OVO, GoPay and QRIS, so your real credentials stay safe on their servers.

If your withdrawal was rejected, check your account for the reason—usually underage flag, unverified identity, or a pending round. Email [email protected] with your transaction ID and we investigate within 24 hours and restore funds if the hold was in error.

Eligibility depends on local law in your region. Most regions require you to be 18 or older. When you register, you confirm you meet the age requirement where you live. Underage accounts are closed and balances forfeited.

We retain your account records for 7 years for tax and regulatory compliance. Personal data such as name, address and payment methods is deleted within 30 days of closure unless local law requires us to keep it longer.

No. The terms apply equally to all players and cannot be modified per account. However, we update our terms periodically and notify you by email before changes take effect. You can review the full current version anytime in Account Settings.

Terms & Conditions that protect you and us

How to reach us about your account

How we protect your information and account

Encryption & Storage

Payment Verification

Fraud Detection

Data Retention

Cookie Policy

Request Your Data

What players ask about our terms

01 Can I have more than one account with berkah123?

02 What happens if I break the terms?

03 Are my DANA and OVO transactions secure?

04 Can I dispute a withdrawal that was rejected?

05 What's the minimum age to open an account?

06 How long does berkah123 keep my account data after I close it?

07 Can I change the terms myself or negotiate different rules?

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